Frequently Asked Questions
American Storage likes to make storage as simple as possible for you. We have compiled our most common questions below to aid in your decision making process. If your questions are not listed here, please contact us at: 719-265-9999 and we’ll be glad to further assist you.
Frequently Asked Questions We Are Asked Most Often:
Do you offer services for both the household and business customer?
American Storage is a locally owned and operated storage company. We have been in business in the Colorado Springs community for over 10 years.
Are there moving trucks available to use?
American Storage partners with both rental truck companies and local movers. Call us at 719-265-9999 and we’ll gladly share our recommended partners with you.
Can I buy boxes and other packing products from American Storage?
Yes. We have a wide variety of boxes and packing supplies, including an Apartment Pak ($100 under prices offered by others).
What does “on-site" manager mean?
“On-site” manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility.
Do you have moving carts available?
American Storage has climate controlled inside units with access through hallways and we do offer both moving carts and appliance carts free of charge to our customers.
Do you have video cameras?
American Storage does have video surveillance of the property. Cameras are located at the point of entry and exit and other areas around the facility.
Can anybody drive onto this property or do you need a PIN number?
American Storage has an electronic gate system which can only be opened by a security code that is assigned to each individual tenant. The code allows us to monitor who is entering and exiting the facility.
What is climate control?
Our climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
Do I get a lock when I rent a unit?
American Storage includes a cylinder lock, free of charge with our administrative fee. You can also purchase a new disc lock at our location – just off I-25 and Woodmen Road.
Do you offer RV/boat/car/motorcycle parking?
Yes. American Storage offers parking for RVs, boats, cars, motorcycles, and collectible autos.
What’s the difference between office hours and gate hours?
American Storage has the most convenient office hours of any facility in Colorado Springs. Our office is open 8am to 6pm on weekdays, and 8am to 5pm on Saturdays.
The gate hours are when your unit can be accessed. Our gate hours are 5am to 10pm, seven days a week. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.
How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 30 days in advance to help you plan ahead. Book a reservation on-line today for a $10 discount on your initial cost.
What kind of security do you have?
American Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gate with coded access, monitored video surveillance, fenced and well-lit facilities. We also work with the Colorado Springs Police Department for periodic monitoring of the property. Finally, we have on-site personnel who patrol the facility after business hours.
What are the payment terms?
American Storage strives to make your storage experience as hassle free as possible, including paying your bill. We also offer AutoPay and can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month. Or you can pay online in the “My Account” section here at www.american-storage.com.
Do you accept credit cards?
We accept several major credit cards, including MasterCard®, Visa®, Discover®, or American Express®.
Can I pay my bills online?
Yes, paying your bill online is available through the account login.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5×5, or 25 square feet, to 10×30, or 300 square feet. Determining the right size is easy with the help of our online space calculator and the help of our Store Managers who are trained to assist you in this process.
American Storage Offers You An Original Experience.
To hold the perfect size storage unit for you, or call us today at 719-265-9999 and we’ll help you plan and organize your move.